100% transparent order execution in digital customer service through the integrated construction diary
WorkHeld’s construction diary allows technicians to document information such as weather conditions, temperature, tools used, deliveries received and defects that occur. To keep defects transparent, pictures, sketches, annotations and markers can be added. In addition to a description of the defect, a temporary solution and a general comment, technicians can also document the order number and the time lost.
The documentation of material consumption is also very easy with WorkHeld. Technicians can simply pull the materials from the material catalogue and thus document the consumption – the practical search function makes this particularly easy. In addition, a distinction is made between spare parts, consumables and assembly materials to ensure maximum flexibility.
In addition to the documentation of working and travel times, the recording of measured values or checklists, status management is also included. Using status management, you can quickly and easily track construction progress, receive a warning when defects occur and be informed if deadlines are not met.
With WorkHeld you always have complete transparency over the entire service process.
1. Working time recording – accurate and fair
One click starts the start/stop automatic and thus the working time recording, which automatically assigns the correct work step within the appropriate job. So you can be sure that working times are not only written correctly, but also that it is clear at a glance which activity was carried out when and for how long.
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